Infinity Home Improvement

They did a horrible job on our gutters. First agreed to fix them but then refused to answer the phone. We had to hire another company to fix their poor work. Infinity offered all sorts of excuses- the salesman doesn’t work for us any more, the installer was new and inexperienced.

We hired this company to install a new metal roof on the property in June 2015. The total cost of the work was $33,214.00. We believe the metal roof comes with a lengthy warranty and, under the General Terms and Conditions, we had an Infinity Home Improvement Inc. 1 Year Service Agreement for maintenance and inspection. Infinity Home Improvement, Inc website states that a metal roof is a long-lasting investment with long warranties and low maintenance. Since installation, there have been several issues, most significantly leaking into the home, which we reported to this company with little to no follow up to remedy the problem. In spite of multiple phone calls, Infinity did not follow through with maintenance or inspections within the first year. As a result of the issues with the roof, and Infinity home Improvement, Inc’s lack of response and effort to repair the problems, we had our roof recently inspected by a local roofing company, who indicated the following issues: 1. Incorrect exposed fastener metal roofing materials used on the 2/12 roof pitch, previous roofing maters was EPDM (rubber); 2. Noticeable leaks around screws along eaves throughout the entire roof system; 3. Plumping pipe flashings not sealed correctly; 4. Chimney flashing leaking around brick chimney, noticeable wood rot from leaks in the interior. They found that overall, the roofing materials were not designed for the low slope 2/12 or less roof pitch. The issues we are facing are a direct result of the installation of the metal roof and the product they elected to use. Furthermore, they did not pull a building payment to have the installation done. This failure coupled with the above errors shows the unprofessional manner to which this job was executed for which we are now suffering. After multiple phone calls since 2015, they still refuse to respond.

Infinity Home Improvement installed our Gutter Guards. The installation was superb and far exceeded our expectations. Scheduling was done around bad weather. We would hire them to do future home improvement projects.

Infinity home improvement was awesome. The salesman was informative and explained every detail and then helped with low cost financing. The installation was incredible. The installer informed me that I did not need new gutters just the helmet covers which saved me a great deal of money. That speaks to the honesty and concern for customer satisfaction. I would tell everyone to use this company!

This company was straightforward and upfront with all costs from the beginning. The installer was prompt, Knowledgeable and polite. He did an excellent job with the installation and left no signs that he was here. We ate thrilled with our new gutters and would not hesitate to recommend this company to others!

Infinity Home Improvement installed out gutters and helmets. They did an excellent job and we are very happy with the product. When we had winter storm damages they made a timely and excellent repair. Excellent company! Excellent service!

I’ve dealt with several contractors and Home Improvement companies in Michigan. In an industry where integrity, matched with quality products and installation are uncommon; Infinity stands above the rest.