Huggy Bear's Cupboards

Very bad after sale support. I wanted to resize a cabinet after purchase and wanted to buy new doors. They were unresponsive.

I highly recommend using Huggy Bears for all cabinetry work. As a designer, I care about the details and finishes and trust using Huggy Bears on all projects. They use only high quality cabinetry and I highly recommend them for their excellent service!!!

We are a kitchen and bath design firm in the East Bay. Offering Huggy Bear's Cupboards to clients was one of my best decisions. They have been a wonderful company to work with and offer a quality product. There are different price points and a large selection to choose from. They can always do custom work too. The construction of the cabinet is well made and the quality of the customer service compliments the product. I would highly recommend Huggy Bear's Cupboards.

We are a design company specializing in building accessory dwelling units in Portland, OR. We have worked with Pavel at Huggybear Cupboards on a number of projects and every time our clients and ourselves were delighted by his customer service and design expertice! As fellow designers he is an amazing addition to our team and the end product is always a beautiful, highly functional and high quality kitchen for many years of enjoyment AND at reasonable prices! We are particularly fond of the sustainable Lyptus products. We are looking forward to many more projects together! The UDU Design team!

Our first experience with Huggy Bear was when we remodeled the bathroom in our new home in Irvington. We don't have a master bathroom so we wanted our one upstairs bathroom to be very special and functional. Our designer brought Pavel at Huggy Bear Cupboards to our home to design a layout for the cabinets. What we got was a jewel-box bathroom where every inch is utilized without feeling over crowded. The collaboration through the design process and seamless and actually quite fun. The quality of the product exceeded our expectations. When we decided to remodel our kitchen, it was the first call we made to have Pavel create us a new space. He was able to work with a difficult layout and create a very unique kitchen that open, luxurious and very functional. We chose from their selection of painted cabinets and were very happy with the colors and the options for cabinets faces. Lexi who installs the cabinets is amazing as well. He works down to the 32nd of an inch detail and you cannot see any seems throughout.

My Huggy Bear kitchen cabinets were installed September 2010, about one year later the paint on the pantry door began to crack. Since it was only the one door I was unconcerned and just ordered a replacement. About 3 years later the paint on every surface (upper cabinets, lower cabinets, inside of cabinets, cabinet above the refrigerator) had begun cracking, in some places the paint was fracturing and in others it is literally peeling off, leaving paint flecks on the floor and exposing the wood underneath. Initially I called my designer who was our HBC contact when we purchased the cabinets, he agreed that this was unusual and stated that “after 30 years of doing painted kitchens it is my opinion that something is seriously wrong with the cabinets/paint in this kitchen.” He called the current HBC representative to come out and view the damage. Mike DeMello, HBC representative, came out to view the kitchen. Mike determined that the damage was due to water and heat exposure and therefore HBC was not responsible. He did however offer to replace a few doors for free but that I would need to refinish the rest of the kitchen at my own cost. In addition he agreed to send a door to Sherwin Williams to have it analyzed for paint/process failure (I was told that this process would destroy the door but that it was the only way to tell for certain if there was a problem with the paint.) The test door that I selected was an upper wall cabinet, away from any moisture. Nearly seven weeks after delivering the door it was returned to me undamaged with a “report” which stated that a “visual inspection” was performed and that in his “opinion these cracks appear to have been caused by exposure to moisture.” I inquired as to why a visual inspection took nearly 7 weeks to complete, why was the test not performed and how could they justify water damage in an area that had never been exposed to water? These questions remain unanswered. There are only a couple of conclusions that one can draw from this experience. #1 There is in fact something wrong with my cabinets. Either the paint is failing or there was an error in the painting process that is causing this damage and HBC does not want to be held liable. Without an analysis it is impossible to determine what is the cause of the damage. Or #2 – HBC is comfortable with the quality of the cabinet they delivered, they believe that kitchen cabinets needn’t last over 5 years nor should they be able to withstand the heat from running the stove nor the water from the dishwasher. They believe in the quality of product that they delivered and do not feel that they should be held responsible. I have included photos of our cabinets, these can serve as an example of what Huggy Bear Cabinets feels is acceptable wear and tear of a 5 year old kitchen, I strongly caution against doing business with them as the quality of product they deliver is subpar and their customer service is shameful

We are a green kitchen and bath store in Berkeley California that has now completed many projects with Huggy Bear's Cupboards. We interviewed many manufacturer's before deciding to work with Huggy Bear's Cupboards and we couldn't be happier with our decision. Our projects are delivered on time, in beautiful condition and with precise craftsmanship. Their team is very eager to provide us with whatever we need to make our clients happy. Check out our portfolio for more pictures of beautiful Huggy Bear's Cupboards projects.

Beware! Both my kitchen cabs and bathroom vanities were messed up badly - cupboards arrived dinged, some too small so there were huge gaps between them, however they fixed the gaps by creating new doors and brought me touch up paint for the kitchen cabs. I am still trying to get them to fix the patchwork quilt disaster which is my walnut vanities where each door is not just a different grain but different shade. If they fix these too, I will revise this review but right now think there is no Quality control or concern to turn out a decent product.

Really easy to work with. Excellent product. Great service. I would use them again. Love the care kit they send out with every order.