White and Williams installed my mother's HVAC system, the system started leaking, bad enough that the ceiling tiles in the basement fell in. She called them out, they supposedly serviced the unit and charged her, there was still standing water around the unit when they left, and it was leaking through the basement. My mother thought it was a plumbing issue, called a plumbing company, that informed her it was an HVAC issue, so we called out a new HVAC company, they said the unit should have had a part put on it that would have prevented the leaking. Now we're having to pay thousands of dollars to repair the mold damage done to the floors, walls and beams. I called to get my mother a refund, I was told a service manager would call me back, a week later I had to call back, I was again told the service manager would call me back, someone, not the service manager called back and said a refund would be put in the mail. Very poor customer service, and very disturbing that they would take advantage of an elderly woman.
