Floorboards Online

I read the other reviews of this company and decided to give them a go anyway, my bad. A complete shit show from start to finish. Took more than a month and 26 phone calls (none of which were returned) to receive an in stock item which had already been paid for to a delivery location 2 hrs away. Was also given a tracking number that didn't work (twice) and a phone number for a courier that is disconnected. Will opt for dirt floors before ordering from them again.

One of the worst companies I have dealt with. Floorboards online is unprofessional. I ordered floorboards to be delivered and was given a time frame of when it would be delivered. The delivery driver turned up a few hours earlier than the given timeframe and had to wait about 2 hours for me to return home. When I got there, I found out the wrong colour flooring to what I ordered had been delivered. The delivery driver had to go to another job and left the floorboards on the verandah for me to sort out with floorboards online. I called multiple times to floorboards online to sort out the mess and each time was told the person I needed to speak to was busy and she would return the call (she only called back once). Floorboards online could not get someone to come and pick them up that day (Friday) and the earliest would be Monday. I asked that they provide an email stating that the floorboards would be their responsibility if left on the verandah given there were over 50 boxes and being a lone female would be very difficult for me to bring inside. They agreed to this but did not send this email (found out after calling them multiple times as 5pm was drawing close). They then agreed that they would be picked up the next day on Saturday. I waited for hours on Saturday however nobody came to pick them up. I ended up having to bring all the boxes inside myself in case they got stolen. A driver came at 730am on Monday without notice to pick them up and it is lucky that I was at the house at that time with tradies as there wouldn’t usually be anyone there at that time. The driver requested that he be assisted with loading the floorboards onto his ute which the tradies were able to assist with. However it was ridiculous as there was no notice given that there needed to be someone at the house to provide assistance. If I was at the house by myself it would have been very strenuous on me to assist the driver. Judging by previous reviews, this is not an isolated incident of poor customer service.