Five Star Kitchens

We started my entire kitchen design process with Scott before we even picked a GC. Because of how trustworthy and personable Scott was, we refused to use anybody else that contractors had suggested. Everything with Scott went nice and smooth and he walked us through each step of the process from start to finish. We highly recommend Scott and Five Star!

Good Morning. I am writing this email for the purpose of reviewing my experiences with Five Star Kitchens, and specifically my experience of working with Scott Holcombe. Scott has been nothing short of professional. He treated my job, and home, like it were his own. Scott demonstrates patience with his customers. He is always seeking to give the customer the product that they want, with respect to pricing and material/aesthetics, and he does not impose his own opinions unless the customer requests it. In short, Scott is not a pushy car salesman. I enjoyed my experience in this process and I would definitely be interested in purchasing materials from Scott Holcombe again. In fact, I have already referred a family friend, Priya, to Scott based on my positive experience. With regards to the product I purchased - the countertop is strong, durable, and cleans easily. The installation process took the amount of time that was estimated, and the transaction was seamless. The cabinets are visually appealing. The only negative feedback I can offer about the material are the pegs on the interior of the cabinetry. They are plastic, unstable, and not suitable to hold heavy objects, and I needed to replace them at my own cost, by purchasing metal pegs from amazon.com Overall this has been a very positive experience for me, and I recommend Scott Holcombe to anyone seeking an in home consultation for a kitchen or bar renovation. Have an awesome day, Nicholas Singh

We worked with Scott from Five Star Kitchens to renovate our kitchen a little over a year ago. Scott was a professional from start to finish. Helping us with a tough space to design, Scott’s knowledge and expertise helped us maximize the space and utilize its full potential. Scott followed through to make sure all parts and cabinets were delivered and correct. In the end we have our dream kitchen and we are just as in love with it now as we was when it was first complete. Getting to work with Scott made it an easy decision to go with Five Star Kitchens. We couldn’t be happier!

I wanted to take the opportunity to write a review of our experience with Five Star Kitchens, as well as with Scott Holcombe and Bruce. We finally redid our kitchen around 18 months ago, although like many people we started the research process quite a while before that. I really have to say that the guys at Five Star were incredibly patient, helpful, and knowledgeable in helping us design a new kitchen. They operate with a very professional, no-pressure approach that really was quite admirable; it simply fit in with our personalities to a tee . When it came to us finally deciding to pull the trigger on the new kitchen, they were extremely helpful in planning and designing the kitchen, adjusting patiently to the various changes made as we went along. Five Star was a complete end-to-end package; they were able to help guide us with the various choices about brands, materials, cabinets, counter tops, faucets, cabinet handles, backsplashes etc. Over time it came together and then the help did not end there. Once we had the kitchen being installed by our contractor, there were a few inevitable glitches along the way and Five Star helped us work through those as well with the contractor. It really should be mentioned that the customer support did not end with the installation with the cabinets. When we noticed some issues with a couple of cabinets after installation, Five Star went back to the manufacturer and made sure those issues were suitably corrected. I actually think this was the highlight of our experience with Five Star; I have heard from many friends who have said that after sale of cabinets, the seller could be nowhere to be found if issues or problems arose. People were extremely impressed when we told them of the after-care these guys provided to make sure the customer was extremely satisfied with what was obviously a large purchase. I feel their customer service truly deserves a shout-out! In fact friends of ours we told about our experience are now using Five Star for their new kitchen. Without hesitation FIVE STARS to Five Star :)

Five star really was 5 stars when dealing with them for my kitchen project. Bruce and his entire staff are true professionals who really know what they are doing and really care about their customers. I couldn’t have asked for it to go any better.

We almost completely rebuilt our house in 2010 and our contractor sent us to Five Star based on his long relationship with them. We were absolutely delighted with the work Bruce Bauerle did for us, and we love our kitchen and bathroom cabinets, as well as the counter tops arranged through Bruce. The helpfulness of everyone at Five Star was wonderful, and we'd certainly use them again as well as recommend them to our neighbors. - Tom and Edie

So I shopped out my cabinets several different cabinet stores. Got my best price at five star. They were very knowledgeable and helping me lay out my kitchen till I was happy. Told him I wanted all the wood cabinets. No flake board. No problem!! My cabinets came in exactly how I ordered them. My salesman Marty called me to make sure I was happy. Five star gets a five star rating from me.!!

I was in contact with your employee, Janice Sievers, and she helped me get hinges for my kitchen cabinets. Told me I was still under warranty, she even checked is there was personal stock, and then proceeded to order me new hinges. She was very helpful and followed up with a phone call to make sure I received the hinges. This is what customer service should be like. I was very pleased with the service.

OK. This is from many years ago, but then again houzz did not exist. So, now that I see Five Star and Bruce are here they deserve the compliments. He did an excellent job designing the kitchen and assisting my installers. He cam up with ideas that showed he really "got us" when we talked. Seeing that many people are still saying the same thing show Bruce's consistency.

We had Five Star and Bruce do our kitchen and bathroom. Bruce did a great job and was very patient listening to what we want. He was very helpful with somethings that we were sure of. We get so many compliments on our house thanks to Bruce's help. Bruce was onsite during the install of the kitchen and bathroom. We would highly recommend Bruce and Five Star. Our cabinets were We tell all our friends about them. We would definitely use them again.

Working with Bruce at Five Star and cannot say enough of his patience / professionalism and ideas. He is what all providers should Exemplify. He considers your budget while creating a palate design which he opens for change if needed I would and have recommended him to anyone who needs his services Again, a pleasure to be working with him

Five Star truly lives up to it's name, and honestly, I would have given them 6-stars if I could have! Bruce at Five Star came highly recommended to us by a family member who had worked with him previously on their kitchen renovation and raved about him...and they couldn't have been more right. We sat down with Bruce for an initial meeting that lasted over 2-hours, and then subsequently met with him weekly over the next several weeks to work out all of the design details, accessories and decisions. Bruce is a kitchen guru with a great sense of design, a keen eye for detail, and a true passion for what he does. He recommended the contractor we ultimately chose (who did a fantastic job!), he recommended the appliance store we used (who were extremely helpful), he laid out kitchen designs for us on CAD, went through all of the different colors and finish options, cabinet styles, cabinet construction, hardware styles, countertop options, etc. He was meticulous, organized, extremely patient, caring, helpful and pleasant to deal with throughout the entire process, and he really became our kitchen "counselor" as we were able to bounce anything off of him and get his expert opinion, from hardware finishes, to tile patterns, lighting layout, etc. When we met with Bruce, he always gave us his full attention, and seemed deeply invested in ensuring we would be happy with the quality and end result of our project....which we were! My wife and I are extremely happy with the way our kitchen turned out, and we still find ourselves standing and admiring how beautiful it looks. The success of our project can be largely attributed to the attentiveness, caring and professionalism of Bruce and Five Star, and we are extremely appreciative of that!