Fancy Tiles and Mosaics

This has been the worst company, I’ve ever dealt with. I ordered my tile over 2 months ago and never received it. I then emailed them and they take days to respond usually after I email them again. Haven’t tried to fix the problem just offered me a refund after trying to get a hold of them for a week. I need the tile more than the refund and then I still haven’t heard back again.

I've been waiting a week so far, no contact from the company. Paid 200 shipping on 200 dollars worth of tile, hasn't been shipped yet. I'm wondering what's going on? I'm also wondering why the marble selection in America so poor now, you used to be able to get anything. Have I been scammed, or will the tiles come? I hope they come. I've heard from my friend that no one puts down stone tile in this state anymore because women (who run the country) complain and sue anyone for so much as one cracked tile over time: the women want men in jail for life if there is even a scrape on a tile. This is America. This is the way of life here. And now we can't even get good stone.

Our delivery was fast and arrived on time, very pleased with the quality of my tiles.Wonderful customer service in store and also help with ordering a sample.Extremely helpful and enthusiastic.

great products. . they gave excellent service. they delivered very fast and packaging was stellar. our customer really loved the calacatta gold mosaics.. i will attach pictures

$150 charge for 'standard shipping' on 10 PIECES and order had not shipped after 7 days. I received an email today notifying me that they did not have the tile and they were issuing me a refund. The phone number they provide is answered by a man that simply asked "what do you want" then hangs up on you. I've called several times on separate occasions. The online store link redirects you to a tile company with a different name, and when I called that company, I sat on hold for several minutes and then was redirected to a voicemail then disconnected. This is a total scam. The tile I originally ordered is STILL LISTED on their houzz site!