3D Rendering, Backsplash Installation, Basement Remodeling, Bathroom Remodeling, Bathtub Installation, Cabinet Installation, Cabinet Painting, Cabinet Refacing, Cabinet Refinishing, Cabinet Repair, Countertop Installation, Custom Bathroom Vanities, Custom Cabinets, Custom Countertops, Custom Kitchen Cabinets, Custom Pantries, Custom Walk-in Closets, Drafting, Floor Leveling, Floor Plans, Flooring Installation, Green Building, Historic Building Conservation, Home Additions, Home Remodeling, Kitchen Remodeling, Lighting Installation, Outdoor Kitchen Design, Project Management, Shower Installation, Sustainable Design, Tile Installation, Tile Sales, Universal Design, Wood Floor Installation, Basement Design, Bathroom Design, Kitchen Design, Lighting Design, Pantry Design, Custom Cabinet Doors, Laundry Room Design, Wine Cellar Design
Bartlett, Brunswick, Collierville, Cordova, Eads, Ellendale, Germantown, Lakeland, Memphis, Millington, Olive Branch, Southaven, United States
Thank you for taking the time to share your thoughts on this experience. Your patience and grace, through these series of anomalistic circumstances, are exemplary. Unfortunately, your experience was during a transition period for Exceed where we were not executing full turnkey jobs anymore, and instead were recommending subcontractors to handle the production aspect. This experience has been a catalyst for Exceed to bring the production back in-house and fully oversee the quality and execution of our design - from start to finish.
To that end, we understand there were some unknowns that became evident during the demolition phase of your project. For example, the entire subfloor in your bathroom was discovered to be rotted and had to be reframed. This unlucky discovery added time and expense to the scope that was beyond anyone’s control.
Also, we did allow some gaps in communication on our end, and for that, we apologize.
We certainly hope, despite the delays and frustrations, that you love your new bathroom and enjoy it for a long time to come.
The Exceed Team