Eagleson Flooring

If you have any flooring needs, I DO NOT recommend giving your business to Eagleson Flooring. We have been booked to have carpet installed since early March. I advised the rep (Joel) on April 6 that we have someone immuno-compromised in our household and we require that everyone wear masks at all times after workers showed up to install our hardwood and didn’t wear masks. This immuno-compromised person was hospitalized for 6 days since then, and just got out of the hospital this weekend. I therefore reminded the rep that all workers need to wear masks when in our home again two days ago. Our carpet installation was booked for tomorrow, Thursday April 21 (and had been since early March). I get a call from the rep yesterday stating that he would do his very best to get an installation crew that would be WILLING to wear masks because « they don’t like it because it makes it hard to breathe » and our installation may have to be postoned. I am so livid, I could not even explain how hard it is for me to comprehend putting employees’ PREFERENCES ahead of customer safety. Now we’re told someone will come to « evaluate » the job tomorrow and that it will very likely be a three-day job (funny how when I was paying, it was a one-day job!). And this « evaluator » wasn’t even made aware that he needed to wear a mask in our home by the rep - we had to inform him ourselves when he called to confirm the appointment. So again we’re being penalized and will now have people in our home for three days, thus further augmenting the risk to an immuno-suppressed person who was hospitalized but a few days ago. Eagleson Flooring, absolutely unacceptable and inexcusable! So, please, everyone, give your business to other flooring businesses who are more willing to respect their clients’ safety requirements. I really don’t think we’re asking for the moon here.

Choose all my flooring in my home and had excellent service. I had to change everything due to water damage and I was very unhappy. I did not think I would find anything to replace what I lost. I thing I gained so much more and learned a lot about flooring in the process. I would highly recommend this firm.