Deep Run Renovations

While we’re very happy with the work done on our extensive renovation & loved working with all of Deep Run Renovations highly skilled & knowledgeable, super respectful, creative problem-solving, & just cool to hang around with trades- & craftsmen, we’re bummed we didn’t get the level of service & oversight from Gary, the business owner & general contractor, we expected based on his reputation. Our experience may be an anomaly, however. Our project was estimated to take 45 working days & started at an impressive pace, the addition under roof & the bulk of electric and mechanical complete within 6-8 weeks after signing the contract, but then Gary began pulling his crews to work on his own out-of-state vacation home, leaving us in limbo for days & weeks at a time with no other noteworthy causes. We started in early Aug 2019 & had the potential to be done by Halloween, but because of the sudden drop in activity, weren’t finished ‘til late Jan 2020. Gary initially communicated proactively, but once the other project started, I often had to reach out to him two or more times to get one response, & Gary was on site probably fewer than five times for the remainder of the project. Weeks before it was finished, Gary even requested “while I would not typically ask for a ‘punch list’ when we have a decent amount of things left to do, I would like to get such a list from you to make sure we are on the same page with the remaining items.” I sent a forty+ item list that included things like “finish building the kitchen cabinets” & “install all fixtures & accessories in the bathroom” and felt like I was officially taking on the responsibilities of GC. I recognized this only in hindsight, but, in the initial whirlwind, the building plans were rushed & without detail. I caught obvious mistakes when they were emailed to me, but not all, & never received a second submission for approval before construction started. The result is our addition has quirks like a window on a focal wall that’s 3” to the left of center, a door so close to the shower the wooden trim overlaps the tile field of the wet wall, & light switches not where you’d instinctively find them. A meeting, rather than email, to review those plans, & at least two chances to see them would have allowed us to make sure all design considerations and construction norms were sorted out in planning, rather than when it was too costly & impractical to change them. Finally, I expected a certain amount credited to the final invoice because we’d spent far less on windows, doors, flooring, & HVAC than the contract allowed for, but I was surprised to see it greatly reduced by several unexpected labor charges added to the final invoice. I’d regularly asked if we were running into added costs, & Gary would answer “it’s about a wash,” which I thought meant any changes cost the same as the original design or were offset by other changes that cost less to execute. Instead, he meant added labor costs he’d been tracking without telling me would be subtracted from the allowance credit. He described it as a paperwork/time-saver & insisted he’d been clear about it all along. However, had that been my understanding, I’d have asked him to at least just alert me to the costs, so I could decide whether or not to accept them before he did the work. To be clear, I don’t at all believe this is a case of dishonesty or slickness, but of miscommunication & an inability to relate to my priorities. Most of the not-so-great parts of our experience with DRR were likely due to the competing project in an unusually distant/remote locale that posed logistic challenges beyond the norm, so this may have just been one of those things, badly handled. We’re pleased with the improvements on our home & chance to work with the talented craftsmen with whom Gary associates. I have already recommended many of them to a friend who is planning work on her home & would hire any of them again, but I can only recommend Deep Run Renovation with reservation.

The whole experience of working with Deep Run on a kitchen upgrade was a pleasure. They worked with our schedule and timing and were able to give us accurate estimates of how long things might take and what were potential roadblocks that could delay things (most outside their control like cabinet damage in shipment, etc.) They were able to quickly adjust and overcome several quirks in the house and the project which might have delayed others or forced weeks of re-consultation. The two guys on the project day to day were incredibly friendly and accommodating, wonderful to work and interact with and super hard working and efficient. I can't recommend Gary and the Deep Run Rennovation crew more highly! We are very satisfied with the results and speed of our kitchen upgrade

DRR took my floor-to-ceiling avocado green kitchen and transformed it into a beautiful and functional centerpiece of my home. Very detail oriented, DRR leaves nothing to guesswork - and as a result, delivers to the customer exactly what she wants. Two years later and I am still thrilled with the project and hope to hire them again.

I hired DRR for a remodel that included adding hardwood floors, a kitchen peninsula, new kitchen countertops, and some electrical work. Very happy with the project - The company's owner communicated well and always had our best interest in mind with the sub-contractors. The employees were prompt, respectful, and detail-oriented. Highly recommend this company!

Gary and his team put in a two story addition to our house. We couldn't be happier with his work. No t only were his guys respectful and courteous, they were on time and completed their allotted jobs professionally. Not only did Gary complete his contracted job but also modified it to add in changes we wanted. This flexibility ensured complete satisfaction with our addition. We are thinking of renovating our kitchen and are planning on using Deep Run Renovations again! Thanks Gary!!

We had our master bathroom completely gutted and redone and couldn't be happier. The Deep Run team is professional, skilled, trustworthy and respectful. They answered our questions and put our minds at ease. We had a difficult time finding a contractor we liked, and are glad we found Gary. Already thinking about the next project.

We hired Deep Run to build us a screened porch. We choose Deep Run because they convinced us that they would keep us informed of decisions and status along the way. We could not have been more pleased with Deep Run. They went out of their way to make sure that we were comfortable with the decision that they were making and asking us our opinions beforehand. They let us make the decisions but made sure to politely inform of decisions that may not work as well as we thought. We felt like we were partners throughout the entire project and were extremely pleased at the end. We love our porch and would definitely use Deep Run again in the future.

Gary and his team at Deep Run Renovations are wonderful to work with on a renovation project. Gary helped us through every phase of our kitchen remodel and ensured that we thought about all the details. His team was very considerate and professional while working on site - kept the site as clean as possible, were thoughtful of my husband working at home, and did incredible work. When doing a project of this size, you want someone who will help keep track of all the details and many decisions to be made, while also keeping to a budget and a timeline. Gary did all of this and more - we will definitely work with Deep Run Renovations again!

I have worked with Deep Renovations 3 times over the past several years. The projects have ranged from Kitchen remodeling to major additions to our home. In each project they have exceeded my expectations. They spend a lot of time with you up front making sure they clearly understand what it is you want to do and they give plenty of suggestions when asked. Their quotes are right on the mark and if I made choices during the construction phase that might change the end price Gary (the owner) will let me know in advance so there are no surprises when the final bill arrives. Their work has always been excellent. Gary goes the extra mile to make sure I am pleased with the outcome. He is very detailed oriented and focused on the customer. I have recommended Deep Run Renovations to my family and friends several times. I will also hire Deep Run Renovations for all of our future home projects and renovations.

We had our hall bathroom and master bathrooms renovated at different times. Gary was great in hearing all of our desires and worked with us in seeing those wishes come to reality! His crew was always on time, professional, neat and friendly! And the jobs were completed on time!!

Gary Harless and his team made a challenging renovation a very positive experience for my family. I have two small children and Deep Run couldn't have been more respectful of the challenges we faced living through a renovation in the center of our house, including keeping the house as clean as possible and keeping to the committed timeline on the most complex parts of the remodel. Gary also provides very direct input and feedback throughout the process. His creativity and willingness to re-use and recycle as much as possible helped make the project affordable. And his final invoice for the typical project "extras" couldn't have been more fair. He's a very honest guy (sometimes to a fault) which made it easy to trust him leading to an overall very good experience. And the result was well worth it. I definitely recommend Deep Run Renovations and will look to work with them again in the future.

We first hired this company for 90 days (August thru October 2010) for a complete remodeling of our Kitchen (hardwood floors, cabinets, ceiling lighting, painting, appliances), Sun Room (4 windows, 2 sliding doors, hardwood floor, ceiling lighting, painting), Den (hardwood floor, ceiling lighting, painting), Half Bath (tile floor, painting, toilet, pedestal sink), Dining Room (painting), Deck (complete new deck). We next hired this company for 60 days (February thru March 2012) for two full Bath Rooms (tile, cabinets, toilets, bath tub, shower, lighting, electrical, painting), and for crawl space repair. We have been satisfied with the owner, his staff, his sub-contractors, and his recommended vendors. They all have been professional, very respectful, and clean as they progress. Deadlines and budgets are reasonably met with any overages being for additional things we wanted or for things they discovered that needed addressed that were not evident up front. We hired them twice and would use them again without hesitation. We highly recommend them.