Down to Earth Tile and Stone Ltd.

Horrible experience with this company. I wish there was a rating lower than one star. Ron the owner talked about how his installers were the best and we believed him. The installer that he said was going to show up wasn't who showed up at our door. The installer that did show up didn't even lay out the tile ahead of time for our backsplash. From the time he got to our place till the time he finished our backsplash was 3 hours (because he said he needed to pick up his check). After he left, the tile started falling off the wall and the spacing between the tiles was horrible. If you go to youtube you can see the job he did if you type swinks4 at the search prompt....you will see it was awful. I think the worse part of this job was the fact that the installer didn't even follow the pattern of the mesh backed tile?? He just threw on some mortar and then stuck whatever tile would fit. I complained to Ron the owner and he agreed that it was a bad job and wanted to take it off the wall and re-do it. After the experience with his first installer I wasn't going to let any of his people into my house again. He said he was going to give me a refund and then ended up keeping $300 of my money because he said he had costs to cover. I ended up with no product on my wall because I personally had to take it all off because Ron said he would not remove it. Thankfully a couple of my friends that were going to go with Down to Earth Tile have changed there minds after they saw what an awful job Ron did on my kitchen. I'm just thankful that I asked them to leave before they ruined my fireplace and my two bathrooms which they were scheduled to do as well. Find another company because Down To Earth Tile is not the one to work with.

We decided on using Down To Earth Tile for our three renovation projects after looking at two other tile shops. When we walked in, the warm welcome we received from Vicki and the suggestions and help she provided us, immediately sealed the deal. Both her and Liz, with their keen colour sense, were able to make our tile and grout selection easier by helping us to narrow down our options. Once we had decided what we wanted, Ron came out and did the measurements and gave us a ballpark quote. Because we wanted a brick wall in our master bedroom, Ron suggested that we use a thin brick product rather than tile to give us the authentic look we were going for. We had the coolest tile setter named Josh, who was artistic, detail oriented and really took pride in his work. We have to say the whole team were really great to work with and we are so thrilled with the end results! We would definitely recommend them to others and use them again for any future projects.

This store has a great selection of different styles of tiles to fit every budget. The staff is very knowledgable and helpful in assisting for your ideas. We found the right tiles and are happy with results.

From the time we stepped into their store, to the end of the installation, this company was very professional and assisted in every way to help us arrive at our decisions on selection of tile, stone, grout. Their professional stone layer, Josh was excellent, arriving every day of the 3 weeks of install eager,ready and truly enjoying his job. The master craftsmanship of this young man is second to none. We have already recommended his services to our friends, whom were also delighted with the quality of his work. We had river rock installed in the walk in shower, travertine stone installed on walls of shower, travertine ledge stone on main walls in bathroom, heated ceramic floors.