Lang Construction

They built me and my family a beautiful house in Eastlake, Atlanta. Every detail was attended to and their follow up over the years has been nothing short of exceptional. Highly recommend.

I bought a brand new house built by Lang about 2 years ago. My basement has been flooded even before my purchase since the backyard's grading was higher than my basement foundation. I attempted to ask them so many times, but Lang was not trying to fix the root cause of the problem due to their grading problem. They did not hire a good subcontractor to do the grading in the first place. Then they were not willing to hire a good one to fix the problem. It was such a headache to deal with them. They were not responsible for their work and should not be trusted.

Absolutely horrible experience. In October 2015, they were recommended by USAA after a roof leak and started off strong. They moved all of my contents into the one room I told them not to but that was a minor inconvenience. The demolition team looked like they were just brought in off the street and ended up putting flatbar marks in my wall when they removed the baseboard. The floor installers left sawdust all throughout my basement and broke a family heirloom in the process. When they put my dishwasher back in, it was not level and my racks keep sliding out. The trim was never painted to match. There are humps throughout my main level and the wood that was put back down is coming up in many places. They volunteered to put back in these doors I had just purchased (which meant they were going to charge the insurance company) but never finished filling the holes or painting the casing. The walls that were messed up with the flatbar were mudded again but were not painted. I don't know how, but they took pieces out of my brick steps too. I had to send a picture of all the trash on my front yard to get them to come out and clean it up. My project manager Dwayne Harris basically pleaded with me to sign the certificate of satisfaction, stating that if I wanted a job there (which I did at the time) that i shouldn't be treating them like crooks and to trust them. Like an idiot I signed it, though I signed an additional scope of work.If I ever got a hold of Dwayne, he'd either say he tried calling me (I stay glued to my phone, not possible I missed anything) or would be downright rude, stating it was my fault and I wasn't sending them anything. So much for the customer is always right. I would try to get a hold of the Vice President Chris Sechrest by email (need paper trails with these guys) and would only get a response if I added the president Lawrence Nelson to them. He then came out and noted all the above grievances. Heard nothing for weeks. Eventually, on a Saturday, a lady by the name of Debbie called, apologized for how long it's been taking. She sounded genuinely taken aback that I demanded a new project manager. She said she would get caught up from him and get back to me. Weeks passed and no word. I sent a few emails to them and was eventually told that Debbie would be getting back to me. Weeks went by again. I called the office constantly and every time I gave my name, Debbie was conveniently in a meeting. One time the receptionist neglected to get my name and I was able to get through. Only once. She said she was sorry (what else could she say) and that she'd have to get with Chris to determine what they were going to cover, but he was currently in Florida. I asked politely to call me back by the end of the week just to let me know what was going on. She promised she would, and she lied. 4 days later I called the office, gave my name and in true fashion, she was in a meeting. I left a somewhat less polite message to have her call me back and she has yet to do so, 3 days later. This company only operates when they have to (i.e. getting paperwork to get signed so insurance will pay or when you bring their superiors into it) and have no regard for the individual. Having a paper trail definitely helps with these people. Although I was begged not to do so, if you are forced to use them, treat them like they cannot be trusted. Because they can't

I reveiewd several companies for my roof replacement job. I decided to go with LANG after viewing all the Better busniess surveys and feedback from pervious customers. LANG construction is one of the best companies I have ever dealt with. Reliable, honest and on point with timing/completion of the project. I would recommend this company to anyone now and in the future.

Dennis did everything he promised, and is making our dreams come true. They are the contractor of choice in our area. All the insurance companies use them.