defined details

I'm sorry to say that we did not have a good experience with Defined Details. In personal terms, Nicholas and Julie are very friendly people, but their craftsmanship and responsiveness are not good. We had cabinets made by Defined Details (DD). Unfortunately, the cabinet doors are a problem. The hinges came loose from the wood frame. It turns out, DD used screws that were too short. They came to our home to replace the screws with the longer ones that the hinges required. As I was watching them do the work, however, I noticed that the screws were for metal and not for wood (screws for metal have different threading than those for wood). When I called this to their attention, Nicholas asked me if I wanted them to use wood screws. A surprising question. Yes, of course, to mount something into wood, one should use wood screws. So they sent one of their workers to get the proper screws, while I was left wondering why I needed to insist on something so obvious. Since then, most of the cabinet doors are working okay, other than one that came off again. I suspect that this is due to the hole for the screw having been used, now, a couple times, is not holding the screws in place. To my disappointment, however, DD has not responded to two emails asking them to come out and fix this problem. They simply are not willing to stand by their product. Also, Nicholas did not ensure that cabinet edges were square (picture attached). Instead, orthogonal panels of wood are not flush at corners, as they should be. When I asked Nicholas about it, he insisted that it was intentional, part of his design. Yet this is not consistently done at all edges. Some fit together as they should, others do not. If you decide to employ DD for cabinets, you might ask about this and make sure that pieces of wood are fitted flush at the corners, as I think they should be. We also had DD make and install two doors, one in back and one in front. The back door is fine, but the front door was not properly measured. Nicholas came out twice to measure the frame and the existing door. He even used the existing door as a template. But the new door had a gap with the frame of 1/2 inch. After seeing the problem, Nicholas decided that he needed to rush away to another job. Honestly, they are such nice people, I tried to look beyond this, but when I took a closer look I realized that a 1/2 inch gap is quite a problem. Sunlight was actually shining through the gap. I asked DD to come out and fix this problem, and I showed them a picture of the problem (gap with ruler showing its size, attached). I suggested that they could, for example, build out the frame. No word, they have never responded. I have since built the frame out to solve this problem, but, really, I shouldn't have had to do this. Proper measurement would have avoided this problem. If you decide to employ DD for a door, you might specify the size of the gap that can be tolerated (1/8 inch is probably reasonable). Jeffrey J. Love

Nicholas and Julie are true professionals and deliver exceptional results. They were attentive to every last detail and had a design vision that exceeded my expectations.

Nicholas and Julie did a great job on our kitchen in Breck. The level of craftsmanship and attention to detail was much better than any cabinet makers I have worked with in the past. We have been getting tons of compliments on our new cabinets!

Unbelievable craftsmanship and care! We had Defined Details create a custom, walnut, vanity cabinet for our new bathroom remodel. It turned out to be the highlight of the whole project. First off, Nicholas and Julie are an absolute pleasure to work with. Both are very friendly and professional and gave us exactly what we were hoping for, on schedule and on budget. But it was even better than that. Every detail was perfection - from the overbuilt sturdiness and the amazing finish to the seamlessly matched walnut veneer. Every line on this piece is perfect and beautiful. We don’t think of it as a cabinet at all but rather the best built piece of fine, handmade furniture in our house. Not only do we highly recommend Nicolas, Julie and Defined Details for any project (no questions asked), we can’t wait to work with them again!

Defined Details just finished a beautiful reception desk with cabinetry in our new medical office as well as some great shelves with cool custom brackets. They were able to incorporate an existing cabinet frame into the reception area design while making it totally new, modern and fresh. The woodwork is incredible, the details are clean and finished, and the project in its entirerty has really created an awesome design in our office. We could not have asked for a better team, Julie and Nicholas are wonderful people and great to work with. The initial design was a beautiful rendition of a concept we had and the execution of the design was just as we imagined it, actually exceeding our expectations. Thank you Defined Details for your exceptional craftsmanship and making our space look so great.

As a designer I've worked with many contractors, creative minds, and builders. Nicholas is among my very favorites! He and his wife Julie came in to estimate a number of projects in our house, including built-ins, molding, paneling, and a new staircase railing. He has recently completed the first of many projects we will have him for. Nicholas and Julie's communication is unparalleled, and the attention to detail in his work is second to none! He was able to create the exact vision I had for this particular project with little direction. I look forward to working with Nicholas and Julie on many projects to come… For my clients, and for myself!

Nicholas and Defined Details came in and designed a custom entry/mud room to get us organized. His attention to detail and communication were A+. We are looking forward to future projects.

Nicholas and Julie built custom cabinets for our kitchen, bath and also our bathroom barn door frame. They precisely listened to our needs, and as a result their work was excellent. They timely delivered exactly what we asked for with precision, accuracy and friendliness. I would recommend Defined Details for any custom project!

Our kitchen is fantastic. Nick and Julie not only built and installed our beautiful cupboards, but also assisted in the design. We went from a low functioning space to ultimate function and use. I love the attention to detail, the quality of construction, the ease of their nature, and the confidence I have knowing all of this is built to last. It is worth every penny! I will recommend Defined Details to anyone.

Nicholas was very professional and easy to deal with -gave me an accurate quote and did the job timely. I would definitely recommend him to others and hire him again myself.

I had defined details make a custom entry door for me. I gave a general idea of what I wanted, and let Nick go with it. He did a fantastic job. The door turned out great, was done on time and on budget.

Nicholas with Defined Details custom built our beautiful kitchen cabinets. His craftsmanship and attention to detail was stellar. Nicholas worked closely with us during the process to completely re-architect a wall that was not properly planned so that we could accommodate enough pass through space. Our patience with the process paid off. When we contacted Defined Details with a specific issue with one cabinet, Nicholas took the time to solve the problem at no additional cost. Our cabinets are classy, well built and representative of our mid-century home.