Dania Furniture

Lombard, IL Store- We bought over $2000 worth of furniture in November 2014. At the time of the sale, we arranged for a specific delivery date. When we got home and checked our calendar, we called to change the delivery date. I had called THREE TIMES TO CONFIRM the change, even speaking to my salesperson who assured me all three times it was taken care of. The day before the expected delivery, I called to say the delivery company hasn’t called yet. they assured me they would call, but not until after 4pm. (Even though they close at 3:30). The next morning I called to verify someone was still coming. I was told No. That even after confirming it three times; the delivery date was never changed. Three times he confirmed it! My salesperson only had to pick up the phone any of the three times I called to confirm to check with the delivery company – he didn’t. Ever. I had to take another day off and wait again. The furniture came, but the delivery guys wanted to take the backs off our power motion couch to make it lighter. It was cold outside, and they were having a hard time, so they took a 10” screwdriver and hammered the heck out of the clips to get the backs off. The couch, one of only two left in their inventory, is now messed up with a large gap between two backs, and one of the other backs is leaning backwards about 2 inches farther than the other two backs. But that’s not all. One of the barrel chairs needed to be replaced because the base was not put on the bottom correctly so it was not "centered" He ASSURED me that after what we’ve been put through that the replacement chair would be delivered on December 3rd. So I took another day off without pay. I don’t know why I’m NOT surprised – but guess what? – NO DELIVERY – AGAIN!!! The manager told me somehow, the delivery was canceled. He can't tell me by who, why or when, but someone.. canceled my delivery without anyone's knowledge. This company IS the absolute worst company I've ever dealt with – and I’m in my late 50’s, so I’ve dealt with a lot of companies.