Cox's Fine Floors

We are so delighted with our floors. They look absolutely amazing. We were so impressed with the thorough, careful work and ensuring that we not only got something that would best serve our needs, but also looks gorgeous. Honestly, we’ve had our fair share of contractors and companies that provided less-than-stellar service, and dealing with Cox Fine Floors was a breath of fresh air. They truly went above and beyond.

Cox Fine Floors, Inc. came to the rescue when I had water damage to my wood floors. They were quick, kind and helpful during my time of stress. The quickly removed my damaged wood floors, and replaced with beautiful custom quality woods. They also put on the diagonal and created a custom stain to achieve a certain look for my room. I have been a Realtor for 20+ years and I've worked with a lot of different flooring companies and I will only recommend Cox Fine Floors, Inc. to my clients in the future.

I highly recommend Cox's Fine Floors!!! My wife and I were just starting to gather bids to replace carpet with hardwood. We had driven by their store numerous times and thought we would stop and see their offerings. We had every intention of seeking multiple bids. After meeting with the Cox family (not just a salesperson), we left with a plan to replace the carpeting in 4 rooms with hardwood and another room with carpeting - 5 rooms total!!! This far exceeded our every intention before we walked in. We did not need to look any further. We had found the right place to trust with our floors. They listened to our needs and budget, understood what we desired and offered many options which fit beautifully with our ideas and vision. We could not be happier with the quality of the installed product, the attention to detail paid before, during and after installation as well as the entire families willingness to provide customer service/support no matter the time or day. You only get this kind of service from caring, small business owners, not the big box stores!! All 5 floors were completed in the estimated time and budget. In fact, to further demonstrate how happy we were, they have since returned to replace a sixth room with hardwood!!! This room was not even on our radar for replacement. I am proud to tell visitors to our home who installed my floors as I hand them one of their business cards!! We now consider them our only source for flooring.

I would like to recommend Cox's Fine Floors, our experience with Randy & the rest of the team was top notch. We had 4 or 5 companies come to give us pricing and information on different types of flooring. Many of them tried to talk us out of genuine hardwood and into laminate or engineered hardwoods. Randy met with us on a Saturday initially and patiently answered our questions. He was just a phone call away if we had problems or concerns. He was on site frequently during the installation. We had 1,700 square feet of hardwood floors installed. Each member of the installation crew were friendly, professional, and very knowledgeable. Our floors are beautiful, and everyone that comes to our home admires the quality and the workmanship. Another contractor we used for painting, commented that out floors were one of most beautiful hardwood floors he has seen. Thank you for a job well done!

My parents had used Cox's to re-carpet their home and were impressed with their service and responsiveness. We hired Cox's Fine Floors to replace existing ceramic tile flooring in our new house with hardwood flooring. We met with Randy and Gary on two separate occasions and they thoroughly explained the hardwood flooring options, advantages/disadvantages of each, and answered our many questions. As part of the install, they had to demolish and remove +/- 3,000 sf of ceramic tile flooring. Their crew was prompt and hung plastic in all areas to minimize the dust. Randy checked-in on a regular basis (as this job took several weeks from beginning to end) and was responsive to any concerns I had along the way. The end result was nothing short of amazing and the job they did to customize the foyer with a herringbone pattern was the icing on the cake. We would not hesitate to use Cox's again for any future flooring needs.

If I could give zero stars I would. This company is very unprofessional. He tried to blame markings, residue left from when the did our floors on me. He was attempting to walk out of my house, telling me I can't help you, after blaming me and after much discussion, he told me he would try to fix floors. It's been three days, I've called every day to schedule him to come fix floors and he has not answered calls. I wish I had someone I could recommend for wood floors, but I don't. If you do, please comment and let me know. My job is incomplete and looks horrible.