Coolray Heating & Air Conditioning

This review is for Coolray, who purchased Metro Mechanical. Received my renewal for annual maintenance contract for heating and air in May, paid promptly and never got the call to schedule my six month maintenance. I called them, made the appointment and asked why they did not call me. The customer service rep responded "well you just paid your bill in May" to which I replied "it is now July and the service check up was due in June." He didn't get my point. The first rep that came out put filters in all of the inside return vents along with filters at each unit (we have two) he also had to add freon because he said there was a slow leak in the condenser. A few days later, our air stopped working, the second technician came out and said that we needed a part (regulator which was not under warranty $600) and we really don't need those filters in the inside return vents just needed filters at the unit. Two days later the $600 part was installed and this technician doesn't see any slow leak at the condenser. Now that we've spent over $700 on two different issues, we called Coolray and asked that a supervisor be sent out to check the unit as we felt that we got two very different diagnoses on the AC. A third technician came out, I asked if he was a supervisor to which he replied "when they need me to be". He looked at the unit said everything was working fine and couldn't say if we needed the regulator or not. That was a huge waste of time. Two hours later, I get a call from Coolray saying that it was time to schedule my six month maintenance on the units. I couldn't make this up if I tried. Bottom line, I will not call these folks again terrible customer service. Used to have confidence in the technicians but after this fiasco, no more. We will be using a local one man company in the future.

These guys were great! I called about a broken disposal and they had someone out the next day. He looked at the problem and explained everything to me very clearly and gave me a few options to choose from. He was able to fix the disposal and pricing was very fair. I was very pleased with the experience.

Coolray replaced our heating/air conditioning system and provided quick service with on-estimate cost and responded well to our specific requests. We continue to have them return for regular system maintenance.

The quality of the people at Coolray is excellent. Everyone, from the person doing the initial quote, to the installers, to the follow up maintenance workers have made the upgrade in my new HVAC very pleasant.

I have used this company on several occassions-heating, A/C & plumbing. On every occassion they were timely, courteous, professional, & knowlegable. I would highly recommend this company for any of the above services.

Excellent prompt service. The prices were better than other companies in the area and my A/C was prepared right in time for the summer heat! Would definitely use this company again for my HVAC needs.

We had two other HVAC companies come to our home and tell us that we needed to replace the entire outside compressor unit. Coolray was contacted to provide an estimate on replacing the unit as well. However, the sales rep thought it might be a matter of simply replacing the hard restart kit. It was! Coolray could have sold us a new unit and made $4400 and we would have been none the wiser, but instead, they chose to be honest and it only cost $235.00. Kudos to Coolray for their honesty and integrity! They have earned a customer for life!

Coolray installed a Trane HVAC system in our home (replacing a Lennox system that was only 3 years old). We also purchased a 5 year maintenance agreement with them. We have been very happy with their service - they are very prompt and professional.