Christopher Eysie Custom Interiors

As a small business owner, hearing that someone had a bad experience with my company is upsetting. I have been in this profession for 30 years, started my company 8 years ago, have never advertised and the majority of my business (about 80%) is based on referrals from past clients.

I will do anything and everything I can to correct any issue that is causing one of my clients to be unhappy. Unfortunately, in this case, I already have to no avail.

It’s not in my nature to speak badly of anyone,never mind a client, and I certainly won’t start now. However, since the reviewer was vague, and without detail said I am unprofessional and challenging to work with, I think it’s imperative that I provide the facts.

I would also like to mention that as a result of this experience, policy changes have been made at Christopher Eysie Custom Interiors. I am a firm believer in -when you know better, you do better. My hope is that what I have learned from this experience will help me and my future clients to have clear expectations, respectful boundaries and most importantly the trust factor that is crucial in a designer/client relationship.

The review states that the job is not completed, and that is simply untrue. Anyone can see the before/after pics I posted as Canton New Build Condo and see that not an inch of that space went untouched. It was completed to their satisfaction. In fact, at the final installation, she said “I know our relationship hasn’t been the best, but I do love what you have done, and would I consider adding extra hours to our agreement to go shopping for accessories and add the finishing touches” to which I complied. If I was unprofessional and challenging to work with, I can’t imagine anyone asking to pay for more hours with me.

To avoid this explanation going too long I will just state quick facts so anyone that cares to read it can get a clear understanding.

This job had many delays. All of which were due to the pandemic and out of my control. There were back- orders for months, a recall of a blind we ordered and after installation another blind malfunctioned. The vendor agreed to repair the blind but as I always do, I put myself in the client’sposition. I insisted that they replace it with a brand-new blind. Which they did.

Admittedly, the delays dragged on for months, longer than either of us expected, and the blind should not have malfunctioned. I empathized with the client and genuinely thought she understood I had her best interest in mind but instead I was accused of accepting her money and not ordering the blinds. She demanded to see my purchase orders. It is against my company policy to show clients internal paperwork as it may have other client’s information on it.

Somehow as the time delays got worse, we lost all sense of boundary. If I didn’t reply to an email within an hour she would text, if I didn’t answer the text right away, she would call. If I did not answer the phone, she would text again demanding that I call her back right away. We were in contact day and night. I was very ill for 2 days and did not respond to multiple voicemails and messages until I was well.
Because I was unable to meet her need for immediate responses within minutes, she made complaints to my window blind vendor, texted and called my installer and even contacted my sister through Facebook.

Sadly, my installer was uncomfortable with her repeated direct communication, and he declined to re-install her replacement blind.
I contacted the vendor, since I represent their company, to make sure I did the right thing. They advised me to inform the client that my installer refused to do the re-install and that they (the vendor) would have their technical support department handle it from there on in.
I have gone over and above to try to make things right and ensure a good outcome was reached.

I am sure anyone reading this lost interest long ago but on the off chance that a future client is reading this I truly hope that they see that even in a situation as challenging as this, I did everything I could and made sure that no matter what this client has a beautifully decorated new condo.