Champion Window

These folks were the lowest-priced option for window installation at a home we bought in Mountain Brook, AL. I'm now reminded of the old cliche, you get what you pay for. From the start, there were issues with the process that would continue thru the installation yesterday. Two times they tried to install the windows without all the windows having been delivered. On the final installation day, the showed up without one of the largest windows and kinda shrugged as to where it was. I had to call and coordinate the window delivery to the job site. Just 2 of the irritating issues, there were plenty more. Most notably, when the sales guy showed up at our house, my wife met him and specifically asked about the interior window trim should we select them as our contractor. She was told it would be fine and they'd handle it. They did not. In fact, they left my home looking terrible and me now in a scramble to find and pay someone else to repair it. When I addressed the issue, I was told by the salesman that, yeah, typically, people know that's not included. First off, Im sure this happens to them ALL the time. They try to close the sale by smoothing over any concerns or questions, then leave you with a "oh, yeah, that wasn't included." The fact that trim inclusion is not addressed on the contract is one big issue and it tells me it is done purposefully. Anyone who wants windows done by these Champion folks, beware. The trim is NOT included and, even where the window frame itself is exposed, they wont address it. Again, trim is an integral part of any window interior and must be disrupted to replace windows. To not address it or, in this case, to address it then neglect/choose not to deal with it is misleading and dishonest. Then, to top it all off, when addressed the sales guy wanted to charge me again to complete the job. Disgusting, dishonest and about as unprofessional as you can get. Well, you do get what you pay for. Lastly, a bit of advice, if you do contact these people to provide a quote in B'ham, do NOT let your wife take the in-home meeting by herself. Let's just say my wife's experience bordered on panic and nearly a call to the police. Be warned, trust me.

My husband and I were in the market for a Bay window. We got several price quotes from other companies and we were at our last end andI searched one more and I called Champion Windows. Andrew was very down to earth he explained everything process, warranties and the best was the discounts I could apply. Andrew worked with us and I'm glad we choose Champion Windows!!!!!

Don't trust this company. I'm a retired Army veteran that's currently getting stiffed by them. They botched my $60,000 sunroom job 2 1/2 years ago and have been giving me the run around every since. The job still isn't completed, still haven't passed the electrical inspection not to mention its hurting the value of my home because while trying to sell my home the appraiser lowered my home value because of what he called on going construction, hence no sale. I had to pay for a structure engineer which wrote a report stating the entire structure must be torn down. Champion cut off all communications with me after the structure engineer report was submitted. Then about 5 months ago they called me and said that they was returning in August to tear down and rebuild the entire structure. Well is October now and they still are a no show. It's legal time and I'm still kicking myself for waiting this long to take that route. The only reason they called and said that they were returning to tear down and rebuild the entire structure was because the local news station was doing my story on them immediately after the terrible condo collapse incident in FL. After I told the reporter that Champion finally agreed to rebuild the entire structure from the ground up, they decided that the case was closed. Looks like Champion stiffed us again. Two and a half years with a incomplete Sunroom that has become an eyesore because I've never been able to use it.

Had a patio sliding door installed….horrible job. I would NEVER recommend Champion Window to anyone. Very unhappy with the sales rep and their service.

Update 9-30 original install was on June 25 Still waiting for them and I have talk to several different people at their company and they tell me they’re gonna talk to plant and call me back. They can’t even have the courtesy to call me back to give me updates. Horrible customer service and company!!!!! Been waiting for a frosted window that's about 3'x3' for over since June 25. First window install didn't have the frosted glass so they install it with clear glass and then we waited 2+ months for the new glass. They call last week to schedule for install today and i get a call this morning that they made the glass wrong again. So, now i have to wait again and i this will now be close to 3- 3.5 months that i have been waiting for the right glass. Can not use my bathroom or bathtub, made me waste a vacation day for the install today and all the rep can tell me is to go pound salt and wait for the new glass replacement. Not good customer service and i will never buy or recommend this company to anyone!! When you know as a company that you screw up not once but twice you then take care of your customers. This is want a great companies do but apparently not you guys.

This company is terrible, run now! Took the almost 10 months to do our screen room. After 3 months I could no longer get any return calls. At 6 months they decide to threaten collections and a lein on my house. After explaining to the accountant that they had never finished the job, she emailed 4 different people to take care of the issue of not being finished. It took another two weeks for someone to get back with me from that interaction. All is said and done, I would never recommend this company on service alone. They DO NOT CARE ABOUT THEIR CUSTOMERS ONLY THEIR BOTTOM LINE. you'll be glad you didn't use this company.

We have had numerous windows done by Champion Window that come with a lifetime warranty. In June 2020 they sent a team member to measure a leaking window for replacement. We have tried numerous times since then, including contacting their head office as to the status of the replacement, and as of today, May 8, 2021, we still have had no response except vague promises that are never followed through. The staff seem to not care and we have been extremely disappointed with their service.

Fred Riddle has been very helpful with my quest for new windows. I can wait till windows are installed! Next step doors and siding

Do not recommend, been waiting since July 21st for my siding to get fixed! Kevin the technician came out twice fixed my window, took service call payment and said siding was on back order. Came out a second time after I called 5 times and brought the wrong siding, he said he would be back in a few days, going on 2 months now!!! Numerous calls, emails, social media posts to Champion and no return calls! Absolute horrible customer service and warranty! Took my money and ran.

Was informed on Monday that windows were ready for installation and set Friday as the date. They showed up this morning and went to work about half way through the installation I walked into the master bedroom to see a broken window had been installed and that it was the inner pane and there were sharp edges exposed. I went to the installers and asked about the window and he said that the window was broken in transit from Cincinnati. If that’s the case they new it was broke and installed any way. I then asked why it was installed anyway and he told me he was instructed to install it. I then called the installation manager, which had told me at time of final measurements he would be present for the install and he wasn’t. He finally showed up and after a lengthy discussion I never did get my answer as to why it was installed, and if it was broke in transit from Cincinnati why wasn’t the problem corrected before I was told my windows were ready for install.

My mother had her siding replaced, and they did a good and quick job, but there was an entire box of siding that wasn't used. The workers were fixing to take the extra box when my mom explained that it needed to be left since she paid for it. She called Champion to get credit, but they gave her the runaround saying it happens quite often, and they usually take it to their next job. Who does that?! Very, very unprofessional!!!! They took advantage of my mother's good nature and stole from her. That's just appalling and obscene. I will contact the BBB

We have been trying for WEEKS to get a call back from someone there. Now, in addition to NOT returning calls, and NOT being able to get thru to someone, their voicemail says "we are no longer doing service calls" and hangs up on you. We have a LIFETIME warranty, and you guys are behaving quite poorly.