Burant Heating & Air Conditioning LLC

Hired in Dec 2016 for simple job of adding returns to our bedrooms to relieve some stuffiness and balance our heating system a bit better. Were very unhappy at the time as they tracked mud all over our house and did not clean up. Also kicked a hole in one of our walls without even mentioning it. Started sleeping with our bedroom door closed lately and noticed it was still very uncomfortable in our bedroom. Looked and the return damper was closed. It wouldn't open. Removed the cover from the wall and saw it wouldn't open because there was a joist right behind it (they must have discovered this when opening the wall and just ran with it). Looked closer and they didn't even run ducts to this return, it just opens to our basement below (same was done with an adjoining bedroom). I get that letting air flow out of the room helps somewhat, but we requested returns. And even so, the lazy hole in the wall doesn't help much if you can't open the damper. So what did we pay $500 for? Someone to come make a mess of our house requiring a few hours of cleaning, the need to patch drywall, a hole cut into our wall and some $10 return covers. I want them to fix their mistakes, but also never want to see them in my house again and am worried about what further damage and mistake could result.

The Burant Heating and A C company have installed and serviced by two furnaces and air conditioner since installation. They are absolutely fabulous regarding my equipment and the service men know my house and have been coming for years to do the yearly tune ups and filter changing.