Sapphire Signature Pools LLC

As the founder of the Columbia CEO Association, I have known Brian for over 15 years. He is a true pro and does quality work for his clients. He has been an asset to our association and is well liked and respected among our members. -Michael Oana

I hired Sapphire and Brian Mcgarry to do a pool restoration in the beginning of 2017. Project was to include remove and replace decking and re plaster and tile entire pool. The trouble began when the sub that Sapphire hired to do the tile and pavers quit after only doing the tile. Then Sapphire allowed his plaster sub to come plaster before the deck was even started. This was poor decision because all the dirt from around the pool went into the pool staining the new plaster. I had even questioned Brian about this before they did the plaster. The project was supposed to be completed by and of April, Brian didn't even have another sub in place to do the pavers til sometime in May. When he finally did have the paver work done, Brian didn't even supervise him. Then when it was complete, it became obvious that Brian had under estimated the amount of pavers that were needed so I had to pay an additional $3,500 above the original quote to make the deck complete. Then when the paver guy did the work on the beach entry, he didn't even have proper pitch. I called and sent Brian pictures, because he wasn't on site to supervise. It took them 3 tries to correct the pavers. Additionally, I noticed that the flow over from the Jacuzzi to the pool wasn't even level. When I brought this to Brian's attention he initially said I was being difficult, then he agreed and said they would make it right. Another workmanship issue is the water level at the beach entry (picture attached). It is supposed to hit a tile line between the pavers and the plaster, this was done improperly and the water isn't even with the tiles as it was supposed to be, again I am attaching a picture. Then when Brian wanted payment at end, I brought the stained plaster to his attention. He sent a crew out to drain my pool so they could acid wash my new plaster. His crew put an electric pump in the pool and started draining the entire pool on my freshly graded and seeded grass around the pool. They hadn't even shut off the auto fill so as they were draining it the pool was filling. They finally drained and acid washed the pool and filled it, still leaving a large stained ring of dirt on the bottom, so they had to drain and acid wash the pool a second time. This finally resolved the stain issue. After a few months I noticed coloring of the plaster was looking incorrect as well as having pebbles continually coming loose from the plaster. . After a few calls and a few months they finally agreed to come and look and discuss the issue. I had scheduled for Brian to come on a Friday at 10am, at 1020 I text Brian and ask for an ETA, he texts back that he would not be able to make it because he had something just come up. When I call to speak with Brian, it is obvious he is on another job, when I ask how he planned to be at my house when he is on another job, he claims his office manager had been at my house and pool and didn't see me. Couple weeks later finally had a meeting again, Brian didn't show but sent his office manager who really wasn't able to answer technical questions. Brian has not returned my calls or reached out to me since the meeting.Unfortunately, I would say to stay as far away from this company. I will be seeking litigation.

Brian is very knowledgeable and respectful. Brian did a wonderful job on my pool from start to finish. I would recommend him for all of my pool needs.

Brian did a great job with design and installation of our pool. It is absolutely beautiful. Our pool was done on time and on budget. We love it.

Brian has been a great friend and great help with all our pool needs. He is very extensive know of all things related to pool building and care. He is highly recommended for all your building needs.