Bocani

Excellent produit. Le site internet est facile à visualiser. Échange de plusieurs courriels avec réponses rapides. Le délai de livraison a été plus long que prévu mais c’est comme ça dans la période de pandémie.

Bought two staircases from Bocani, initially they promised 4 week delivery but took 5 month to get the order, there is no one to response your email or phone calls, Stairs case they provided are unsafe and not engineered as other reviewer identified both stairs are like suspension bridge and won't pass the building inspection I don't know how authorities allow them to sell these products, very disappointed took money and no support after that, spent lots of money already to solve the issue but no success multiple engineer inspected the installation all said its not strong enough for the span Keep away from this company, will take your money and will never provide any support, they don't have any technical background, their products are not engineered properly, several engineers reviewed design documents they provided and all concluded that they did not consider torsional movement in their design. Also they didn't follow their own design as per documents and used thinner plates to save money. Keep away, all products manufactured in China and do Not meet American or Canadian building code requirements and also products are not safe either.

Horrible experience. Bocani designed and my contractor installed a 14-step free-standing staircase in our newly built home in Vermont. The staircase performed like a suspension bridge, noticeably bouncing up and down. Each tread wobbled side to side. We had to add two vertical beam supports and anchor each tread to the wall -- repair expenses exceeding the cost of the original staircase. Bocani refused to honor its 10-year warrranty. The only person we were able to speak to was the receptionist.