I would not recommend this company. Maybe for a tiny job or small area if it was 1-3 days or less. No big jobs and here is why. He was highly referred to us by our counter top supplier. While Rob is a nice guy, and he sincerely tried to save us money and I think fairly honest. We are so disappointed that He did not honor his contact with us in many areas, he caused us and our builder serious concerns about his finishing the job which he didn't ( we fought to get him on the job everything the builder was concerned about happened. He left a a new construction job unfinished, did not communicate with, the G.C.,electrician, or plumber well at all, he left our job multiple times for long periods without following up/scheduling whatsoever, resisted having another finish his work when he could not return and left it unfinished anyway. He and his partner/brother have split up (happened during our job unluckily for us) so he is basically a one man show with a young helper. If something happens you will be constantly chasing him as he juggles his jobs of which ours seemed less important after some project delays. Still he has no staff or admin/ messaging service so you will have to txt and call with him way more than you should ever have to. I reviewed many many of my txts (50+) and they all consisted of my wife I continually asking him or wondering "where's Rob, will he be here today, did he show up yesterday etc? if not when"etc. His product/materials estimating was off multiple times (this was already done by other professionals and my wife she had to triple check it and was still incorrect by him and his supplier, he bought way too much product in some areas and not enough in others causing re-order delays.
His work was inconsistent as well some areas are fine but many are not. Specific concerns: tile cuts were jagged, when questioned tile itself was blamed (it was a high end porcelain tile) but it was only in some areas of that tile, poor cuts/ cuts too small for plumber and electrician for fixtures (more than one professional commented about this problem), grout is already coming apart at; counters, shower corners, and even center shower wall etc it is large tile new construction he had full control of entire process from studs up. so disappointing only after couple months. Our in-floor electric radiant heat he claimed to be a huge fan of the brand, knew it well and "used it exclusively" is not working , he did not save all the connection info, document the floor placement, or testing schedule that is required for 30 yr warranty and this is when he finally disappeared. We are working with the builder to correct this.
The one way I will update and change this review is if Rob contacts us apologizes to my wife and I and offers to correct the work he looked us in the eye and said he would stand by without us chasing him to do it. We gave him plans, did multiple meetings, were available onsite, fought to get him the job when the going got tough Rob got going. We paid him on schedule or when he asked without delay.
