Cotton Custom Homes Inc

We contracted with Bill Cotton to build our final custom home after recently becoming empty nesters. While Bill provided us with a beautiful design, he allowed us to customize the home to fit our needs and fulfill our vision. The quality of the construction and communication with Bill and his team were amazing. Throughout the process, Bill and his right hand man- Blake were constantly making sure that we were happy with every step of the process. If there was something we wanted different or to change, they did it immediately without question and did not tack on change fees for everything. They went over and above to make sure they would produce a top notch product that was catered to our vision and needs. Blake was onsite every single day starting at 8 am supervising the subs and making sure everything went smoothly. He worked very hard to deliver the kind of perfection that is expected from Bill and his customers- very dedicated and helpful, always so patient and calm. Gina assisted me from the very beginning to the end of the process in making selections for our home. She personally accompanied me to every vendor and was so helpful with so many aspects of design, architecture and communication with vendors. She was amazing and really helped me feel confident in my selections throughout. When a vendor could not provide what we wanted, she found another one that did. We spent countless hours on the phone, emails and in person as she helped to keep a timeline and things running smoothly all the way through. Communication with Bill and his team continue to be excellent. We closed on our beautiful home just a couple of months ago and that communication is ongoing- any small issues we have, my husband calls Bill and he and Blake go over and above to continue to help us out. I think Bill's motto throughout this process was and still is- are you happy, and if you are not what can we do to make it perfect for you? It has been an incredible experience and we are truly grateful to have had Bill Cotton and his amazing team fulfill our dream!!

We definitely made the right choice by choosing Bill Cotton and his team at Cotton Custom Homes to build our custom forever home! Using Bill and his team was a great experience. People talk about the stress of building a home but with Bill and his team it was a positive experience that we would gladly do again! Great quality, craftsmanship and customer service! If you're looking for a quality, honest, trustworthy builder you can't go wrong selecting Cotton Custom Homes!

COTTON CUSTOM HOMES Building a custom home is not something to be taken lightly. You must be fully immersed in the process and its critical that you have a close working relationship with your Builder. From our initial meeting to review the empty plot of land at Seaforth Landing through to the day Bill handed us the keys we were always completely confident in his teams’ ability to build our ‘forever’ home. Every member of the team was clearly at the top of their game, they know exactly how to manage each step of the process and they helped guide us to ensure we fully understood each stage and key milestone. Throughout the build we were in very safe hands as we were consulted at every step, decisions explained and the constant level of communication a welcome and calming influence. We were never rushed into making quick decisions & it always felt consultative and everyone on the same page, all aiming for the same goal. Do not underestimate the importance of project management. In Mike, we were completely confident we were in safe hands as he guided us through the process, always ensuring we knew what the next phase was, what we had to do and when we had to do it by, all while keeping the budget in check. In terms of the build itself, Tim was absolutely first class. It was obvious that he took the build process personally, he always made himself available for questions (even the stupid ones!) and his attention to detail was absolutely second to none. A special mention also to Jason who is a master craftsman and epitomizes the Cotton Custom Home high standards. Bill, Tim & Jason clearly take pride in their work and they each consistently went above and beyond to ensure our home was finished beyond perfection. We did not need to point out potential defects, they were all well out in front of us with much higher standards of workmanship. Every stage of the process we grew more and more confident in the Team as they continued to make our dream into a reality. In the year since we moved in, ‘Team Cotton’ has continued to provide a Five Star service. Their post-delivery customer service must set them apart from other custom home builders. Anita has been outstanding, managing the 1st anniversary review & addressing any questions we have had quickly and flawlessly. In summary, we cannot overstate how highly we regard Bill and his team. Looking back over the build process and the subsequent year since we moved in we can say without any doubt that Bill & his Team were amazing and we don’t consider them as our builders; They are all our friends.

I'm not sure where to start. Cotton Custom Homes is AMAZING. We used Bill and his team (Tim, Jason, etc.) to build custom home in the Apex, NC area. With a long list of (sometimes changing) requirements, Bill worked hard to accommodate all our needs and we ended up with an OUTSTANDING result. Words cannot truly express how we feel about our experience. Here's a few highlights: - Willingness to go above and beyond to meet customer needs - we built some things in our house that hadn't been done before, but Bill tackled them with aplomb - things like Variable Frequency Drive pumps and a slide (just to name a couple.) - Our house was his house - he looked at the project as if he was building his next house, with an eye to detail and exactness that puts other builders we've worked with to shame. Things we wouldn't even notice would get redone in certain cases - because they didn't meet his standards of quality. - Changes? No problem. I can't tell you how many times we went back and forth and changed things - Bill doesn't charge change fees (which makes this easy), but he also doesn't get frustrated when you make lots of changes. Sure, in some cases (adding a transom window where there wasn't one, for example) incur a time and materials cost - but many of our changes they just handled. I recall in one case Bill telling a subcontractor (though I'm not sure he knew I heard) "I don't like to hear 'I can't do that' - you can say 'it is not easy'". - Tweaks. Sometimes to get things "just right" requires some tweaking and changes - that takes time and effort, but Bill and his team took it all in stride and sometimes came back multiple times to make sure things were "just right" - Tim, Jason, and the rest of the Cotton team (Scott, Dan, Anita, the list is long..) are excellent to work with, and really are in tune with client requests. - Personal attention - during construction we were seeing or meeting with Bill/Tim on a very regular basis - almost every day, and they were sent tons of questions (and changes) as we went along, and collated and handled them wherever possible. In short - I'm not sure you're going to find a better builder in the area. Combine that with the fact that we shopped around with at least 4 builders, and Cotton was the best in terms of personality, as well as price.

Cotton Custom Homes is an all-around first-rate builder. Their experienced staff does a wonderful job guiding clients through a custom build, from the early planning stages to occupancy. I have known Bill Cotton for years and he is trustworthy and ethical. He truly cares about making his clients’ build experience as rewarding as it can possibly be, and his homes are beautifully built with a great deal of attention to detail. As a fellow professional in the industry, I would not hesitate to recommend Cotton Custom Homes.

Bill is one of the most professional and dedicated builders I have had the pleasure of getting to know. He is very dedicated to delivering an exceptional home while providing a high level of client service thorough the project and beyond.