Pacific Audio Labs

We found the typical great expert service yesterday. We've been working with Bill at Pacific Audio Labs for over 3 years. On Sunday, with our 'hair on fire" once again, we needed an expert opinion. As usual, Bill was on top of it, responded immediately, and got us out of the jam. Feel good about using Pacific Audio Labs!

Excellent work., great service, and very responsive. The people were very aware of the requirements of my house and the limitations caused by it being almost 100 years old.

This is the first positive review I've ever posted. Usually, I only post when the service or product is bad so that I can warn others away from the scammers. When I get good service, I think its expected, so i don't bother. However, Bill, Mike, Jeff and Bryan are so OUTSTANDING, that I'm writing this to ensure that their business flourishes for years to come. I have known Bill for a Decade. He wired my house then, and has been our go to tech company ever since. WiFi/Web - great. The whole house is covered with strong signal. He explains all that techy stuff with a goofy grin on his face. He's either the world's greatest bullshit artist, or he actually knows what he's talking about. Based on how our web, whole house audio and video systems work, I think he knows what's up. TV/Audio: they do it all. Our TV died Sunday night. I texted Bill that we needed to replace it and sent him some ads I found for TV. Within an hour, he had texted me back, told me not to buy the crap I sent him, and found me a better price on a larger/better big screen and scheduled the guys to come first thing Monday morning to set it all up. They even picked up and delivered the unit. The final price, with hardware and labor, was less than the cost of the 'great deal' TV i had found on my own. All in less than 12 hours. When the left, the house was so clean, you didn't even know they had been there... except for the spiffy new screen they left behind, and the faint smell of Bill's aftershave lingering in the air like a ghost. Lots of other companies just try and up-sell you to make more money on a job. But Bill is smart. Instead of screwing me out of thousands of dollars over a decade ago and then never hearing from me again once I realized how badly he cheated me, Bill consistently provides great service and great value. THAT'S why I keep coming back to him, time after time, as tech evolves and our needs change. I think that's Bill's secret - he doesn't cheat you massively then run away, he slowly bleeds you, pennies at a time, over the course of years, as you keep returning to him because he's do damn good. Then your friends go to him because he's less expensive and better educated than anyone else they can find. So, three cheers for PacificAudio Labs!!! Keep up the work guys. See you the next time a TV dies!

There are so many products and systems available in the home automation world you need a company like Pacific Audio to help you figure out what you need and most importantly what you don't need. Knowledge about how the different products and systems interact or don't is very important. Also the installation of these systems can be complex and Pacific Audio has the field crew that knows what they are doing so that the systems work with few call backs. Picking tile is easy. Picking a home automation system is complex and you need a company like Pacific Audio to guide you.

Extremely professional, curtious, clean, on time and have their technical chops together. I highly recommend this company, they are best in class for sure!

Fast, reliable and on time. Quality products and great support after the job is done. Friendly and professional installers worked around other work being done at the time

I have worked on projects with Bill for many years now. I supply equipment for many of the product lines that Pacific Audio Labs sells and installs. I have helped design and layout many of the job sites that they have worked on. Their quality of work far exceeds that of other companies that I have worked with. They plan out and complete all needed specs and their followup on completed work is fantastic. They never leave a project unless it is 100% complete and functioning.

I have had Bill and his team complete numerous projects in two different houses of mine. His team is professional, thorough, quick, and extremely polite. His knowledge of audio/visual borders on obsessive, and he is always able to recommend the best products for the job and deliver them at a good price. He handled any issues afterward with alacrity and professional care, and I highly recommend PAL to anyone looking for audio/visual solutions for their home or business.

WORST SERVICE EVER!!!!!!!!! That was my problem. My idiot contractor had installed two floors of the WRONG WIRE! Then I met Bill Kranhold and his nerd/ninjas Brian and Jeff. Over night my problems were solved. On paper. Then it was time to do the work- they show up EARLY but wait to knock until the anointed hour. For the first few days I thought I was being surveilled. They work quickly and cleverly and clean the house when they’re done. For an extra fee Bill will show You video of his motorbike adventures. Now, all my lights work off my iPhone. My 112” kickass projector screen drops automatically with all the shades as the projector lights up. I feel like a Bond villain. Great honest consulting / buying and service. Bill’s like your smarty pants uncle- except his vans aren’t tricked out with green shag carpeting and a mini disco- ball. Bill lives at the intersection of service and value. But I think he has a house, too.

Pacific Audio was one of the best experiences I had with a vendor during my house remodel. His staff was professional, did quality work, and provided me with guidance once the system was installed. Bill and Pacific Audio are my go to on all house audio and automation!