Beautiful Borders

I recently hired this company for landscaping and border design. Very nice people to deal with but the quality of the work is not to par. Once the concrete border was placed, they painted the borders while it was still full of debris. Debris that came from the rock they placed in the landscaping. A month later the paint is still falling off. They also forgot to place the plastic sheeting under the landscaping to prevent weeds and grass from growing through. They did come back once to dig up all the rock and place plastic. They were supposed to come back to repaint the next day after I cleaned up the borders from all the dirt left behind. They never came back and I'm tired of calling them. I am now having to hire another company to complete the rest of my project in the back. Hopefully it comes out better. I also had to purchase a pressure washer to remove paint and buy the proper paint to redo the work myself. I am also digging up rocks to place more plastic where they failed to place some. Sold as an easy and quick project but it was delayed and poorly done. (Find a company that mixes the color into the concrete instead of painting and watch them like hawk to make sure they do everything that they were hired to do.)

I contacted Beautiful Borders to have concrete borders installed around the flower beds and gardens around my home. The company has a beautiful website with exquisite pictures of past work. I decided to go with the company based on these pictures. I contacted Roberto Marin, the owner, over several different mediums. Email, Phone and their Facebook page. Roberto sent me an email asking me to call him. I called Roberto and set up an appointment time to view the work. He came by and measured the work. He provided a quote and asked us to choose a color for the borders as well as a style of border. We selected a color for the Behr family of paints via a Behr catalog. The week was rainy and not conducive for this type of concrete work. We postponed the project for a couple of days, twice. (This is not his fault and does not have any weight in the grading I gave him.) On Monday, he told me that he would be by between 10 - 11am. It was 1pm before I heard from him. Apparently he needed to pick up an employee and when he got to where his trailer was stored, he found the trailer was soaked and flooded. I asked him to communicate with me better and he told me that his son had not told him about the problem for several hours as they tried to fix the issue. The next day, again, promised a time frame and did not show up at the time stated. He showed up a couple hours late and began the work. The day became overcast as the day went on. However, the borders were laid out and covered with plastic sheeting to protect them from the rain. He stated he will be back the next day to paint them. I texted him about excess concrete that had fallen on my pavers. He stated that wasn't a problem and that concrete doesn't stick to pavers. The next day, he showed up at about 5pm. Why would anyone paint at 5pm, toward the end of the day is beyond me. High humidity will damper all painting efforts. However, the borders were painted and they departed at nearly 8pm. Later that night, the rain came and washed away 95% of the paint. And the concrete on my pavers, that I advised him about two days prior, had stuck on the pavers. I called him and told him about the concrete on my pavers. He told me a broom would remove it. It did not. I even pressure cleaned the pavers and the concrete is still there. He told me to call him in a couple of days to repaint the borders. I then asked him about the excess concrete behind the pavers in my flowerbeds, he told me that he can't take the excess concrete because it doesn't fit on his truck. He told me to cover it with mulch! On Sunday, he was suppose to come out and help me with the concrete on the pavers. He never showed up.