Barn & Willow

Hi JC, We're sorry you had a product defect. Our policy is to absolutely remake every order that has any kind of defect due to an error on our end. Since every order is custom made we do not accept returns but we do offer a full remake of the drapes and shades if there is any defect. We do prioritize our customer issues and would do anything to make sure you get the product you ordered. We're very sorry if you've not heard back from anyone on the team, may I please request you to email us again at team@barnandwillow.com stating your order # and the issue. I guarantee that one of our CS team members will get back to you within 24 hours.

Thank you so much Mark. It was great working with you!!

Hi Smith, We're so sorry you are disappointed with the shades you received. I would like to state here that we hire very well trained designers who have spent 5+ years at the minimum dealing with window coverings and have worked with other window coverings companies. Our designers are based out of California, NY and few other locations who are constantly staying in touch with customers who need design recommendations for their window coverings. For outside mount roman shades yes it can absolutely be mounted above the window or door on the wall. That's something a lot of people would do. You can also mount it on the door frame (the wooden part of the door above the glass). Now whether you mount your shades on the door or wall does to depend on whether you have enough of a frame on the door or is it all glass with a very thin frame or some door or metal doors in which case the shade cannot be mounted on metal. It also depends on the kind of look you want and functionality - some people prefer the look when shades are mounted on the wall but if they think they would open and close the door quite often mounting on the wall may restrict the motion of the door a bit (unless you mount the shade quite above the door. So there are a few different factors to consider and we tend to walk through some of these when making any recommendations. Ultimately it is up to our customer to select the style they like.
Regarding the cord option, yes we do provide 3-4 different lengths of cord for the shades and it is best practice to have your cord be slightly shorter than the shade length and that's what we suggested to you. Thanks a lot for suggesting you liked our fabrics and stitch. We do take utmost care in selecting our fabric mills and source some of the finest linens and cottons from Europe and India.

Hi, I believe we corresponded with you over email where you said you mistakenly thought the shades were motorized. We immediately replied saying we do not offer any motorized shades yet and that while ordering you had even selected a specific cord style which is what you received with your order. However we did immediately suggest we can offer you a 20% discount on your new order to help with the situation. We cannot take back pieces which are wrongly ordered since everything is custom made and we truly would appreciate if certain business policies can be respected. Thanks.