I hired this man for a tile job in my 1944 home. The walls were not perfectly square or plum so we agreed that before proceeding with putting the backer board and then tile, he would first work on making sure the walls are up to par. He used wood strips to straighten out the wall. He later advised me that the walls should have been furred out to make it right but he advised it after the tile was put on so now I have wavy corners. This man has no pride in what he does, does not communicate solutions but instead does the things wrong just so they are done and he expects to be paid a lot for his work. He is far from professional, does not communicate well,does not have a good work ethic-he shows up late, doesn't keep his work area clean. Unless you have perfectly straight walls or are able to hand hold him through the entire process, don't hire him. Perhaps he would be ok working for a contractor that knows exactly what should be done but he is not well suited for a job where you need a professional for both labor and expertise.
*Please note that in the attached photo, Mr. Hayden did not complete the tile installation, just the prep work leading up to it - straightening out the walls and installing backer board. The tile was installed by a different individual recommended by Mr. Hayden who advised me that he could not complete the tile installation because he was not feeling well.
