ACES Builders Warranty, Inc

They are a horrible ! And never answer the phones. It’s like no one works there . I tried to file a dispute with my builder but aces isn’t doing anything about it since the builder isn’t responding. Ridiculous

As a residential Realtor®, I've had the opportunity to work with ACES on behalf of my builder/developer clients. Their enrollment process is simple and straight forward and provides value and assurances to potential buyers that bolster the individual builder's warranty. The staff at ACES has been helpful, responsive, and generally great!

I have used ACES Builders Warranty for many years. I have always felt that they offer a great service that protects the Owner and the Builder. The documents that they provide are very well written and have given the Owner great satisfaction in understanding the scope of the warranties . I have also had to use the conflict resolution before and felt that the entire process was one that both parties could mutually agree on. I will continue using them for years to come.

I have always had prompt, friendly experience with the representative that I have worked with. A great company to work with. Thank you for your years of services with Houston Habitat for Humanity. We are greatly appreciative partnership with us!

This is the second review I have written for ACES. Although I don't know Max, the other people I have dealt with have been nothing but professional. I highly recommend them.

ACES is a third party negotiator. They are not a warranty company. I truly feel they are false advertising. When buyers see warranty int he name they assume that ACES is the warranty. However they are nothing more than a middleman to negotiate between the buyer and the builder. It is a total waste of money to use ACES. The warranty is with the builder and the builder's insurance, not ACES. I have been forced as a builder to use ACES when the buyer requests it.

We have worked with Aces for years. I've shopped many other warranty companies and haven't found anyone that provides as comprehensive a policy for the price as ACES.

Great service. Friendly. Easy to use. Very informative. Fast response to any issue at hand. Great with customers as well. Always professional in every manner.

ACES Builder's Warranty has been helping Eppright Homes become Austin's Best Custom Builder for over 15 years! Thank you for all of your great service!

I have worked in home sales with the folks at ACES for over 23 years, both with large home builders and small. One of the reasons I chose to move from a large builder to my current Home Builder was that they offered ACES Home Warranties to all of their buyers. They are reliable, communicate well and started right here in Texas!

I can't say enough kind things about this company. When my maternal aunt suddenly passed away this past February, I was unable to make the Builders seminar you were sponsoring. The assistant, whose name I just completely blanked on :( was so sweet and offered to send me the slide presentation. Great customer service!!

Extremely professional, neutral, intermediary that effectively manages clients expectations and best practices for both builders and homeowners. We use them exclusively for all our homes.