Ashford Design and Build Limited

ADB review Mark, Paul and their team completed our kitchen extension and whole house refurbishment in Henleaze in 2023-24. They have been amazing team to work with and we are absolutely delighted with our new home. We really appreciated their professionalism and commitment to high quality. The key aspects that stood out for us were Open communication. As we were living in Scotland during the project this was especially important, we were kept updated by regular weekly emails, WhatsApp messages and photos. Where snags and challenges occurred, they were immediately on the phone talking us through realistic options and giving us time to reflect and decide what to do next. Costs were open and transparent from the start, and any changes were clearly flagged in advance. Problem solving. Paul and Mark were fantastic at solving problems, and Paul in particular it exceptional at working out how to fix a challenge. They were calm and provided practical solutions, telling us what the trade offs were and providing sensible options. Attention to detail. They have an real eye for quality, and redid some elements of our build that did not quite meet their standards, including significant things which we did not notice ourselves. Collaboration. ADB collaborated well with our architect, subcontractors, other suppliers and building control. They co-ordinated subcontractors that enabled people to be in the right place at the right time and ensuring that the build kept to our preferred timeline. We are really enjoying living in our new home, and we would not hesitate to recommend Mark, Paul and the team for your project.

We chose Mark Ashford and his team to build a rear extension and create a social kitchen & dining area as well as enlarge the utility room. Mark recommended DHV Architects, who in turn came up with fantastic designs, thank you Elke. The project took around six months, involved fair amount of structural work, general building, plumbing, electrics, plastering and decorating. Before work began, Marks team turned the office into a surprising well functioning temporary kitchen and the construction part was completely sealed off from the rest of the house, minimising dust and disturbance. Mark, Paul and the entire team are an absolute pleasure to work with. Their workmanship and expertise are outstanding, precise and on time. At all times, the communication was professional, friendly with a good laugh in between, which was really appreciated. Paul was always on hand with valuable advice, solving any issues, he sent weekly updates and made sure that everything went smoothly. Nothing was a problem or couldn't be done. From adding another floor to ceiling window, while wall was already built, to a custom roof window. They don't just get the job done, they made it better than we ever imagined. Mark on the other hand has an amazing eye for the finer details and came up with great ideas and suggestions. All in all, these six months were a very pleasant and positive experience and we highly recommend Mark and his team. We are very happy with the light filled and warm space you created for us, thank you.

We engaged Ashford Design & Build to carry out some major structural and reconfiguration work at the rear of our Edwardian end of terrace property in Bristol. The work involved complete removal of a structural wall, new concrete floor, new staircase, reconfiguration of toilets and bathroom and new wooden period style windows and doors to the rear. The service and professionalism from Ashfords was fantastic. All of their team were without exception professional, friendly and hard working. Their ability to source and manage a range of high quality trades including architects, structural engineers, decorative plasterers, tilers, stonemasons, bespoke windows manufacturers, decorators, carpenters and plumbers was superb. The work was kept progressing without long gaps, in a way that would have been impossible without their connections and project management. Paul was always available for advice, guidance and problem solving and was incredibly positive and reassuring and good humoured in dealing with inevitable surprises that come from a major building project. Mark has a really good eye for the the aesthetics and understanding of how to sympathetically work with older buildings and has great attention to detail ensuring a very high quality finish. We were already part-way through some rewiring and they took over co-ordinating the follow on work with our electricians too. They have succeeded in not only bringing to life what we had envisaged, but giving us an end result which is even better than we had imagined. We cannot recommend them highly enough and we absolutely love what they have created for us.

Mark and his team did a full house renovation for us in 2021/22. It’s an Edwardian house and included an extension, remodelling of rooms and hard landscaping the front and back gardens. They also sourced and managed a team of excellent suppliers for new electrics throughout, new sash windows, flooring, tiling, plastering, decorating, carpentry, plumbing, full heating system, bathroom installations and much more. Throughout the process Mark, Paul, Sam and the rest of the team have been a pleasure to work with. As well as being brilliant at getting the building work done to a high standard, Mark also has a great aesthetic eye and was happy to give us recommendations about feature lighting, panelling (we had some installed up our stairs) and other design features. There were many things they suggested that we wouldn’t have thought of that have made our lives much easier and the house more enjoyable to live in. They’re not afraid to constructively challenge you (in a very affable way!) if they feel something could be done better or differently. As we are new to the road, having good relations with our neighbours was very important. All of our neighbours commented numerous times on how respectful and pleasant the team were during the building work. This smooth relationship with the neighbours was very impressive considering how disruptive, noisy and dusty it would have been! Thanks to Mark and the team, the house has been completely transformed and we are delighted with the results. It sounds like a cliché, but they didn’t just deliver what we asked for - they went above and beyond for us many times. We’d recommend them without hesitation.

We are delighted with our build. It was quite a big one as the kitchen had to be completely demolished for a rebuild. We also had a new utility room built and the garage which was falling apart restored with a new roof. Even the patio has been relayed and looks lovely. The architect made great suggestions which have given us more light and space and the new build has remained in keeping with the age of the house. 1928. Everyone involved with the project has been good to work with and the work is all of a high profesional standard. Huge efforts were made to avoid damaging our ponds and wildlife garden with building materials or contaminates for which humans and animals are grateful. The management and builders were hard working, polite and friendly. The job went on for a long time due to covid, supply shortages and delivery issues but we are still sane now that it's over. We wouldn't hesitate to use Ashford's again in the future and reccommend them to others.

We employed Ashford Design & Build to undertake a pretty substantial renovation on our Victorian property in Bristol. Our experience of working with them has been very positive and we are delighted with the outcome. Mark and Paul’s communication has been top notch as they sent us weekly email updates on what has been done & what was planned for the following week. We also had a WhatsApp group which was helpful as they always responded very quickly. All of their employees & contractors were super friendly and did great quality work. Considering this project commenced during Covid, when staff & materials were in short supply, they managed to stay on top of everything and keep the job on track. Mark and Paul are great guys to work with and have been a joy to deal with. We are incredibly happy with the quality of the work, would definitely use them again, and we highly recommend them.

Mark, Paul and the team did a fantastic job with our full house refurbishment. We are really pleased with the outcome. It was a 12 month project, with every part of the house changed in some capacity. Amongst the many positive attributes was the great communication including weekly email updates (without being prompted), always picked up the phone if we had a query (or returned messages in a timely manner if they were in meetings), polite and easy to deal with, proactive with ideas and suggestions, 'no hanging around' approach, smartly dressed with branded uniform, considerate when it comes to dealing with neighbours and inevitable noise (all of our neighbours even commented on how good they are!!), good time keeping (ie always worked a full day) and a great team that were a pleasure to talk to/meet/deal with. The team really care about the final outcome, and will 'go the extra mile' to ensure that the project is completed to a high standard. Both Mark and Paul work really hard to deliver a quality service - with plenty of help/input along the way. More than just 'builders' Mark was once referred to as Bristols answer to Kevin McCloud!!

Ashford Design and Build are a small, but highly capable and experienced team who were easy to communicate with from the larger building issues to the smaller details. Paul and Mark are very amiable and conscientious and able to troubleshoot at a pinch. Their team are friendly, polite and courteous - always letting us know ahead of time what to expect. As with most old houses, as the works went on, more anomalies were discovered and the team managed to figure out how best to solve the issues whilst also trying to keep costs down. We felt that most decisions were made jointly, so that we were aware of all the processes along the way. As we are quite particular with our style and designs, they managed to be quite accommodating towards our eccentricities!

We employed Mark Ashford Build and Design in 2019 for a first floor and loft renovation. We have been absolutely delighted with the result. All the workmen were tirelessly helpful and considerate and Paul was always on hand to ensure the project was managed smoothly and professionally. We have been thrilled with our new, contemporary living space.

In a nutshell - Outstanding builders. I absolutely cannot fault them. Reliable, friendly, approachable, efficient and eager to please. We had been trying to get work done for some time and eventually decided to start afresh with a Design and Build company. Federica came up with a fabulous innovative design, making optimum use of our limited space. My concerns regarding natural light were allayed and it looks stunning inside and out. Work started in January and the heavens opened. Never mind the weather, they were always there promptly and nothing was too much trouble for them. Ashfords went to great lengths to minimise disruption and keep our living space as clean and dust-free as possible. Paul and his team always try to keep neighbours onside and minimise disruption to others. The communal lane next to my house is so much better than it was before the building work. The sub-contractors that they use are also of the highest calibre. Paul kept us informed of who was turning up and when. Paul is always on hand to chat through any issues and offer his opinion on any aspect of the project. Each week Paul provides a breakdown of what had been achieved and plans for the next week. Work stopped for a while due to Covid but restarted as soon as practicable with appropriate precautions in place. At the end of the project, Ashford’s check that you are absolutely satisfied with the work before the final invoice. Exceptional builders, completely trustworthy and meticulous.

We chose Ashford Design & Build after seeing the quality of their work at a neighbour’s property and getting to know their team, most of whom we would meet most mornings as they arrived promptly to start work. All were very polite and courteous and ensured minimal disruption to surrounding properties while they were on site. Our initial impressions were very high. Our requirements were probably considered small in comparison to other jobs Ashfords take on (updating two rooms into three, including lots of design, electrical and plumbing work) but at no point did we feel we were less of a priority or felt under valued by the team assigned to our job. In fact quite the opposite; we were impressed by just how much of an effort Ashfords made [to make the end result even better than we had imagined] by affording us design advice based on their knowledge and previous experience when, ultimately, their ideas were better than ours. In that respect we genuinely felt Ashford's weren't just another builder but also a design partner on our project who appreciated what we were hoping to achieve and helped us through the mixed emotions generated during the build process. Ultimately you get what you pay for and in that respect we would have no hesitation recommended Ashfords Design & Build to others. They are a professional team with a strong work ethic who take great pride in their work and the high level finish they achieve whilst also respecting the properties they work in to ensure minimal disruption. You really would struggle to find a better team.

Ashford Design and Build proved to be a brilliant choice for the renovation of a flat 500 miles away from where I was living. The experience and knowledge of Mark, Paul and their team were crucial in helping me make choices. No job was too much trouble, whether waiting for deliveries or sending photos of the progress. The quality of work from all the trades was of the highest standard. The whole renovation went smoothly from start to finish. Ashford Design and Build are a professional and friendly company and I highly recommend them.