Hi there. Have you heard back from your retailer
yet? Due to the nature of the room, we would suggest using a tackifier to
firmly secure the planks in place. One of our guys in the technical team will
be more than happy to discuss and offer advice, feel free to drop them a call
on: 888-266-4343 x7200 :)

The retaler was supposed to come with your rep last week. Didn't come. Now he's supposed to come this week with him. So far, hasn't happened. I'm finding more planks that are loose at the edges. I will definitely call your technical team this morning. Thanks so much for answering as I'm getting a little discouraged! Evie (EPairitz@aol.com)

No problems at all, Evie. Hopefully we can work with your retailer and fitter to get this sorted for you asap.

Here's a follow-up on my floor. The store sent someone out to put the tackifier down. He took half the floor up and spread the glue all over. It solved the problem in most places. But I still have four or five spots where it isn't down tight. I've been putting heavy book over it a lot and it stays down for a few minutes, but after that it's the same problem. It's not bad, but it's also not tight. I can push it down slightly. Is this normal?

Hi Evie. Although LooseLay is a floating floor, it should sit flush.
Those areas which are not sitting as tight as you’d like, were those where the
fitter didn’t add tackifier? I know we’ll have your details on record, but
could you please email socialmedia@karndean.com
with the best number for one of our technical team to call you on? We can then
speak with your retailer and review the work carried out so far. Thanks so
much.

Hi, thanks for answering so fast. I'm impressed! Tackifier was put where the planks aren't sticking good. I would like to notify the installer myself (not that he always answers) before going through you just so he doesn't think I'm trying to go above him. I'm waiting this week to see if I can get these planks to stick tight with heavy books, etc. The guy that put the tacktifier on saw that a couple planks weren't sticking good and he thought the sun coming in on them might seal them. Does that happen? Anyway, I will let you know what happens when I contact the installer again.

Wow! Karndean Designflooring-- great customer service. I wish Cancork was as good!

Yes, it sounds like the technology isn't quite there yet, but it does sound amazing if it would work.

Can you post pics of the floor you chose? I'm also looking at Karndean flooring...

Hi Eviemp, was this issue ever resolved? Thinking of buying Karndean loose lay myself.